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UB Alert: Emergency Information
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Police / Fire / Medical / Suspicious Behavior: 716-645-2222Police: 716-645-2222
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Frequently Asked Questions

UB Alert Text and Email Message System

In addition to UB Alert text messaging, emergency messages will be provided to faculty, staff and students using official campus communication channels including campus-wide email, emergency.buffalo.edu, UB's home page, MyUB, the UB Reporter, 716-645-News, UB Alert Twitter feed and the UB Facebook pages. Local television and radio stations may also be contacted by the university to communicate during emergencies or weather-related events.

In addition to UB Alert text messaging, emergency messages will be provided to faculty, staff and students using official campus communication channels.

Who can subscribe to UB Alert text messaging and email messaging?

What do I need?

How does it work?

Who can subscribe to use the service?

Any student, staff, or faculty member of the UB community with an "@buffalo.edu" e-mail account (your UBITName plus "@buffalo.edu") can subscribe.

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Can I register for text messages if my email account includes "@facilities.buffalo.edu" or "@business.buffalo.edu"?

No. Only an "@buffalo.edu" e-mail account will work with this system. Many departments use an additional identifier in their email accounts, such as "UBITName@facilities.buffalo.edu" and "UBITName@business.buffalo.edu" to channel email. All UB community members have a UBITName. Students, staff and faculty must register for the text messaging service with their "UBITName@buffalo.edu" e-mail account.

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Can I register for text messages if I am located on campus, but I am not a UB student, staff, or faculty member?

No. Only UB community members with a "UBITName@buffalo.edu" e-mail address can register. UB Alert is only one of several communication and information sources utilized at UB. There are a number of other sources for emergency information, including campus-wide email, emergency.buffalo.edu, UB's homepage, MyUB, the UB Reporter, 716-645-News, UB_Alert Twitter feed (#uBuffalo #ub_alert) and the UB Facebook page.

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I am a parent. Can I register for this service?

Sorry, only university community members with an active UB email  address can participate in UB Alert. We use these messages to quickly contact people who might be directly impacted by an emergency.

Please do not call our police switchboard! During emergencies or significant changes to normal schedules and activities, emergency.buffalo.edu will be updated with situation details and any additional instructions. This information is available to everyone and we encourage you to monitor this website for these details. 

Additionally, we frequently post UB Alerts to our Twitter feed and you may find it handy to follow us there (@UB_Alert #uBuffalo #ub_alert).

And, during a larger emergency we are prepared to activate an emergency call center which can disseminate information.  This telephone number will be posted on the emergency.buffalo.edu website when it is activated.

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What happens if I transfer or leave the University at Buffalo?

You will need to cancel your account by sending an e-mail request to cit-helpdesk@buffalo.edu from your @buffalo.edu e-mail address.

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What happens when I graduate?

Your account will be removed from the system soon after you graduate, although this will not occur immediately.

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What if I'm interested in UB Alert, but I don't have a cell phone/text messaging capabilities?

You must have a cell phone to register for text messages. However, if you do not possess a cell phone, the university has in place several other channels to communicate with students, faculty and staff during an emergency, including campus-wide email, emergency.buffalo.edu, UB's homepage, MyUB, the UB Reporter, 716-645-News, UB_Alert Twitter feed (#uBuffalo #ub_alert) and the UB Facebook page.

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Does it matter who my cell phone provider/carrier is?

The following U.S. cell phone carriers will work with our text messaging system: Alltel, AT&T/Cingular, Boost Mobile, Cellular One of Dobson, Cellular Systems, Cincinnati Bell, Nextel, Sprint, T-Mobile, Syniverse (Tier-3 carriers), Verizon, Virgin Mobile, and U.S. Cellular. Some prepay or minutes cell phone plans may not work with the text messaging system. Also, some smartphone Verizon plans may not allow you to register. These issues are currently under review.

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What if my cell phone provider changes?

If you change your mobile number, you will need to edit the mobile number in your account. If you keep the same mobile number, and simply change cell phone provider, you do not have to change anything.

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What if my cell phone number changes?

You will need to access your account on the website and edit your mobile number.

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What are the benefits of subscribing?

Timely notification of any UB emergency situation or critical message.

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What types of messages/information will I receive?

You will receive messages during emergencies, incidents that may affect your personal safety and when adverse weather conditions affect normal campus operations.

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Who sends the messages?

UB’s Emergency Response Team, including designated associates of University Police and University Communications, will send the text and email messages.

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Under what circumstances are messages sent?

UB Alert messages will be activated and implemented following the guidelines set forth in the university's All Hazard Emergency Plan, which is available on the UB Emergency Planning page of the Emergency website.

How often will I receive messages during the semester?

The frequency of messages is determined by the number of emergency situations or critical incidents. In addition, the university runs one test of the system each semester.

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What is the cost of this service?

There is no registration or subscription fee associated with this service. You may incur a “per text message” cost determined by your actual cell phone plan.

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How do I cancel?

Although we do not recommend terminating this messaging, you can cancel your account in Rave as follows.  (Please note that students, faculty and staff who have an active affiliation with UB cannot be removed from receiving alerts to their @buffalo.edu email accounts.)

TO LOG IN:

1. Point your web browser to: https://www.getrave.com/login/buffalo

2. Enter your buffalo.edu email address as your Username.

3. Enter your password. This is NOT the same as your UBIT password.

TO REMOVE YOUR ACCOUNT:

1. After logging in, click the "My Account" tab.

2. Click the "Edit" link to the right of the "Rave Account" heading.

3. Click the "Delete Account" link at the bottom of the page and follow the directions provided.

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Is there an easy way to suspend UB Alert messages while I'm on holiday or studying abroad?

You can suspend the text messages by logging into your account. However, you will still receive email notifications from the UB Alert email listserv, which includes all UB faculty, staff and students.

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If I don’t/can't register for UB Alert through a cell phone or smartphone, where else will I receive emergency notification?

If you don’t/can't register for UB Alert through a cell phone or smartphone, you will also receive emergency messages through several official UB communication channels including campus-wide email, emergency.buffalo.edu, UB's homepage, MyUB, the UB Reporter, 716-645-News, UB Alert Twitter feed and UB Facebook pages. Local media, including WBFO 88.7, may also be contacted by the university to communicate during emergencies or weather-related events. 

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I thought cell phones were not allowed in classrooms. How am I going to receive important text messages?

Due to the new emergency messaging initiative, the disruption in the classroom policy is being reviewed to include an allowance for the instructor or designated member of the class to keep their cell phone activated; however, the designated person must have registered to receive alerts.

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Will I receive test text messages?

Each semester, UB will test our messaging network to ensure proper operation and functionality in the event of an actual emergency or critical message broadcast.

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Will my sign-up information be shared with third parties?

No. Your e-mail address and cell phone number will not be provided to organizations outside of UB.

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Can I register two different cell phone numbers when I sign up?

At this time, only one cell phone number can be included at registration.

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I see that I can “create a channel” with this new service. How do I add a channel?

Use of additional channels and groups is a future function of our system. Although it appears information can be added on the “create a channel” pages from the website, entries are not being saved or reviewed at this time.

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Who do I contact for help?

If you need assistance, contact cit-helpdesk@buffalo.edu.

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